Premier Inn East Grinstead

Stayed during the heat wave and I wish I had checked the hotel had Air con. As it was crazy hot in the hotel. The fact the lady on reception had an ice cold town wrapped round her neck and a fan within a 1ft of her face says it all. She looked like ahe was going to pass out. Sleeping was impossible, a fan was provided but just moves warm air around. The rooms are tired, and cleaning is not the best. Pubic hair around the toilet and one on the side by the sink. Paint peeling off the walls, moult on the ceiling in the bathroom. The mirrors have that splitting/rust coming through. One of my pillows had 100s of small brown dots over the casing. Cobwebs down the main stairs and the window frame on the staircase doesn't look like its seen a cobweb brush in years. Just a very tired hotel that needs some work and cleaning done. At checking out we did mention some of the above and the lady said yeah it is warm and its a older hotel. So we left without saying anything else. I would definitely look at other options if we stay in the area again.

a month ago · via Google

Awful!! Avoid!! This hotel is well below par of the Premier Inn brand. The greeting on arrival was substandard. No eye contact or rapport to make us feel welcomed. The room smelt damp and mouldy. The internal door chain was broken. The room decor is outdated and reflected in the outdoor decor too, which also is in need of major refresh. The breakfast is actually a short walk to the pub and not internal or adjacent to the hotel. The cooked breakfast option is waitress ordered and not unlimited. The service was untimely given we waited 25 mins for our order whilst customers arriving after us received their order a good 10 mins before us. The only redeeming factors were the waitress ordered breakfast meant a tasty hot breakfast. Far better than the usual lukewarm buffet style option. And on leaving the waitress said goodbye and thanked us for coming. That genuinely was the only pleasant proactive staff interaction. Sadly not enough to increase my one star review.

5 months ago · via Google

Can't fault this Premier inn the lady on reception Sunday evening 26th April was exceptional showing kindness and understanding to my dad who has mobility issues . We've stayed at this premier inn a few times when visiting family in the East Grinstead area and will continue to do so.

3 months ago · via Google

DONT EVER STAY HERE We booked this well in advance for a wedding when we turned up it was more like a horror show when we entered the room. Blood speckles in the bath Pubic hair every where Dead flys everywhere Crunched up drugs on the bedside table Empty pill wrappers Poo stains on the pillows When we told reception who had already gone to check our room was ready that it wasn’t clean the response we got was shocking ( well I checked it ) as if to say we done it in 5 minutes of being there. We asked to change rooms only to be given a room that was even worst. We had to wait for two hours to get a refund after paying on arrival which didn’t go in the bank until 4 days later which left us stranded with no spare money to book elsewhere . We booked this venue for a large wedding nearby and now had to stay 10 miles away due to late booking and everywhere full PLEASE SEE ATTACHED PICTURES Would you stay here imagine you had children and entered that room with drugs everywhere

2 months ago · via Google