29 Queen Street City Apartments

Absolutely unreal apartment. It is very spacious the living room was beautifuly decorated and comfortable. The bathroom clean and a nice big shower. The bedroom was huge with such a comfortable bed! Easy access to the building but also very safe and close to the city centre. Management on call and helpful too!

6 months ago · via Google

Lots of issues. The front door is extremely difficult to open. After staff advised me to “use more force," I ended up injuring my fingers (and it's quite challenging to open without hurting yourself). The frustrating thing here is that previous reviews mention this issue - and management doesn’t seem to care. They advised me to try harder, which ended up with me cutting and bruising my fingers. The bathroom door doesn’t close properly. If you value privacy, this apartment isn't for you (also noticed this in a previous review.) The apartment is not clean, with noticeable stains on the walls and carpets. (as pictured.) The window by the bed does not close fully (as pictured) the stairs to the upstairs apartments are right outside where people smoke, not a nice thing to wake up to. Given all these issues, the apartment is overpriced. It’s a shame because the location is great and the apartment has potential. It’s obvious this place is just a cash grab for the owners. The service team has been understanding, but it looks like they can't really do much. The lack of care and maintenance is clear. We’re paying 269 EUR per night (incl. 80€ cleaning fee), and we end up with this disaster. I’d take my chances anywhere else.

2 years ago · via Google

We booked this location on Booking.com. Everything went quite smoothly and we were very happy of our choice, up until when we received a message from the owner company (which I think is called Joicy), requesting us either to cancel our booking or to relocate to a different location from the same company (which was significantly lower quality than the one we booked). The reason offered for this was that their "system" generated overbooking. However, the room (or other rooms in the same location) still figured as available on booking.com. After a couple of back and forths with the staff, where we continued to say that we did not want to relocate or cancel, they agreed to issue a cancellation themselves through booking.com, which we accepted as we did not want to fight further. Of course, we will get a full refund (which is the bare minimum) considering that we did not want to change accomodation and that, considering that the room was still available on booking, I don't believe that overbooking was there (at least not on booking.com alone). I would have loved to stay at the hotel to leave a good review, as I was looking forward to stay there.

a year ago · via Google

Word of warning: We would never have booked this apartment if we had known it had keyless entry that required an internet connection. Traveling on holiday with no data plan, our stay could have been an utter disaster, had we not lucked out with a unit at the front of the building that had WiFi that just barely reached the street. Otherwise, it was a well appointed apartment with a lovely view in a great location.

2 years ago · via Google