Nayland Hotel - Guest House

We had a wonderful stay at this hotel. The location is excellent, very central and close to the Tube, making it easy to reach the city center as well as Heathrow Airport. It is also conveniently located near several bus stops. All the staff were polite, welcoming, and very friendly, which made our stay even more enjoyable. Our room was cleaned every day, and we really appreciated the complimentary tea and coffee available for all guests. Overall, it was a very pleasant experience. On our last day, since our flight was late in the evening, the hotel kindly kept our luggage for us without hesitation, which was extremely helpful. We would definitely recommend this hotel and would happily stay here again.

5 months ago · via Google

Very friendly staff , rooms are very clean. The continental breakfast is excellent. Right beside Paddington station . Also lots of coffee and restaurants and groceries beside you . No more than 30 seconds or a minute away . Highly recommended.

2 months ago · via Google

This hotel is a great example of "it's fine". The location is excellent, I stayed for Business and it's right in Paddington, about a 5min walk from the tube station. The area is quiet and feels safe. There are a few restaurants around that are easy to get to as well as a Sainsbury's local. The hotel facilities are basic. If you want a hot drink then you've got to make it in reception. Breakfast is a bit of a squeeze with a small room of tables and chairs and there is just a basic choice to kick off your day. I was on the 4th (top) floor and the room had no air conditioning so it was baking hot when I arrived. The decor is quite tired and the bathroom could do with some updates but it was all clean felt comfortable. All round I would stay again for the practical side of business travel, but for leasure I would find somewhere with better facilities.

3 months ago · via Google

We arrived at the hotel early and asked if we could drop our bags off which the staff said we could. I have a party of 8 people coming off of an 11 night cruise so we have a lot of luggage. They said we could just leave the luggage in the front lobby... right where everyone walks in and out. We already thought that was weird, but we agreed. We asked if they had any luggage tags as most hotels do since we dropping our luggage off early. They said no and to just leave them towards the middle of the lobby. We left and figured, oh well, if someone takes the luggage, they take it and we could file a loss for it. We returned later after 5 to check in and it was 90 degrees inside the hotel. Outside was cooler than that entire hotel. I'm from Florida, so I am fully aware of what hot air feels like. I asked if they had air conditioning which they said no and that the rooms had windows and fans... The rooms had a small fan and 1 small window as two members went up to inspect it, not just use the restroom as the hotel will argue with me. There's absolutely no way we could stay in that type of hot humidity especially when my father in law is battling cancer. We found a separate hotel and asked for a refund given the situation. They just said I could request it through Booking but no guarantee (which the hotel will argues that we were immediately denied the request) and reminded me multiple times that AC was not advertised. Yes, I will give them that it's not advertised but there was absolutely nothing they offered to help resolve the situation other than tell us there's a window and a fan, not even a partial refund. I asked for the manager and the guy working the desk just called to speak to the manager and no manager would actually come out to speak with us (hotel claims he was the only one working on property). I'd like to include that although the hotel claims such incredible reviews, the separate hotel we booked which DOES have AC (hotel said none of them in that strip have AC), mentioned this happens frequently where guests cannot stay in that heat and seek rooms elsewhere or guests arrive to check into their room a little late and the property ended up giving their room to someone else. Seems like the hotel doesn't want to accept feedback, nor help guests, and this is a common trend for them. Charge you, you're unsatisfied when you arrive, leave to stay elsewhere, and it's easy money for them. Highly DO NOT recommend this hotel.

2 months ago · via Google