Nell Gwynn House Apartments

Overall, we had a very pleasant stay and I would rate it 8/10. The location in Chelsea is excellent: a quiet and safe area with great transport links. The apartment was comfortable, clean and well maintained. Housekeeping did a great job, and after we reported a couple of issues, they replaced the missing towels and bedding the same day, which we really appreciated. The only reason I’m not giving 5 stars is the reception service. Unfortunately, they weren’t very helpful when it came to resolving problems. Every request seemed to depend on someone from the back office, and the reception staff could only answer basic questions. For example, our TV wasn’t working from the second day of our stay. We reported it, but no solution was provided. In the end, my father, my brother and I found the problem ourselves: the antenna cable had been disconnected in the hallway service cabinet, apparently while maintenance work and painting were being carried out. Once we plugged it back in, everything worked perfectly. It was frustrating to have to solve a hotel maintenance issue ourselves. Apart from that, we really enjoyed our stay and would recommend the property. With a more proactive reception team, this place could easily deserve 5 stars.

a month ago · via Google

This accommodation has permanent residents as well as guest rooms. Our room was spacious, 4 floors up. A well equipped kitchen thought the microwave was so slow to cook and i had to ask for a potato peeler plus another tea towel as we didn’t use the dishwasher (just two of us and saving water). A double bed had us nearly falling off the edge. Nice dark bedroom with curtains over two small windows which provided a cool breeze. Glass dinning setting and coffee table and a good size comfortable couch. A few stairs up to the lift aren’t great for lugging suitcases. Auto entrance doors. Reception was polite and helpful. Am glad to have seen one of the fellas smile after greeting him a few times over. The job must be quite tedious. Location is tops. Walking distance to shops, supermarket and of course the Chelsea Flower Show.

2 months ago · via Google

We stayed at Nell Gwynn House Apartments in London for 8 days, and unfortunately, it was one of the most disappointing hotel experiences we’ve had. I would not recommend staying here. 1. At check-in, the receptionist didn’t even say “hello” or “welcome.” They simply asked for our reservation, handed us the key and an envelope, and that was it. 2. There was no telephone in the room, so every time we needed to contact reception, we had to go downstairs. 3. When we arrived, the bathroom sink was clogged. We reported it, someone came to look at it, said they would come back later, and never returned. 4. The hotel stated that rooms are cleaned once a week. However, during our entire 8-day stay, no one came to clean the room—not even on the 7th day. And this info was not stated at the page of the reservation site. 5. The trash was also never collected during the week, so the room became very dirty. When we asked about it, we were told to take our own garbage to the collection area on the floor, but there weren’t even any spare garbage bags in the room. 6. The apartment has a washing machine, but they don’t provide a single laundry detergent tablet. 7. For a family of four staying for 8 days, they provided only one tiny bar of soap and towels for just two people. 8. There is no air conditioning in the room. It gets extremely hot. They provide a fan, but it is nowhere near enough. 9. The bedspreads were stained, and the curtains also had visible stains. 10. The windows were looking to a noisy street, all night we heard the vehicles. Overall, the service, cleanliness, and attention to guests were far below expectations. I would definitely not stay here again or recommend it to anyone.

a month ago · via Google

Booked last minute tor a great price, 1 bedroom apartment (largest size on listing) had loads of space for 4 adults with tonnes of storage space if we needed it. Clean, comfortable and stylish. Huge bathroom, great kitchen with basic equipment. Supetmarkey across the road. Only downside was the 10 minute walk to the tube but only an issue at the end of a lond day sightseeing but very easy straight forward walk even for tired feet.

4 weeks ago · via Google