Newmarket Ale House - Hotel and Restaurant

Thanks for this opportunity. The room was surprisingly small compared to photos. The entrance is so invisible even at the right address we missed it during 30min. Finally we found a little paper with entrance writed on. It was because the main pub, the previous entrance was in renovation. In the room only 2 socket and 2 other close to the ceiling.

5 months ago · via Google

KING CROSS COLLECTIVE BY AURA STAYS is their new name now. I booked through Agoda app and the pictures they posted were very misleading. The place is difficult to find. The building looks like an abandoned building that's waiting to be demolished. It was very dirty. The facilities were horrible and not fit for purpose. There's no staff there. My room was very cold because the radiator/heater didn't work. There was no hot water in the faucet/tap and shower. The small fridge and microwave didn't work. There was no tables or chair. No hooks to hang clothes or wet towels. The sink was very small located in the corner of the toilet. There was a contact number provided but the owner REFUSED to answer any calls and INSISTED on just messaging in WhatsApp. It (gender neutral because didn't hear its voice to determine gender) kept on ignoring the calls and messages. When it messaged back on day 2, it lied saying its "team" will come fix the boiler problem and check out the room's radiator/heater. NO ONE CAME. IT LIED. The 2 nights and days spent in that horribly cold room was torture. I had to book a hotel to transfer and messaged the property owner who ignored my messages (AGAIN) and Agoda for refund. Only then it messaged back after Agoda confronted it. I booked 4 days in that awful hellhole and only got 2 days refunded. AVOID THIS PROPERTY AT ALL COST.

9 months ago · via Google

The hotel is very dirty and unsafe. There's no one in the building. Yesterday, the lock wouldn't open in my room, and I was locked inside for an hour and had a panic attack. Even the window wouldn't open. Then I forced the lock open. There's no hot water in the room, so I couldn't shower. Also, the heater didn't work, and I sat in my coat until morning and felt very cold. I'm sick right now. Please cancel my reservation.

9 months ago · via Google

We stayed here in May 2025. A family of 5. My husband booked through booking.com. On arrival, It was nothing like what we saw online. First of all, it was so difficult to locate the place. When we finally got in, we were squashed into a single room. We didn’t expect the room to be that tiny. No table, no chair. We barely had space to place our luggage. The room was infested with ants and rats. We messaged the property managers but no help came through. We could not sleep at all in the last night as this rat kept running about in the room. My kids were frightened. The carpet was dirty. We asked for bathroom floor mat/towel and extra tissue, no one came through. In the 2nd night, someone barged into our room around 4am claiming he’s working for the landlord and did not know the room was occupied. Even though he apologised, we were so frightened! Nice beds, that’s all they got. It was a horrific 2 nights with my family. No, I would not recommend.

a year ago · via Google