Radisson Blu Hotel London Canary Wharf East

We had a lovely stay at this hotel. We booked a superior room but got upgraded upon arrival to a premium riverside room overlooking the O2, and the view was absolutely stunning both during the day and at night. Waking up to the river and seeing the city lights in the evening made our stay even more special. The room was spotless, comfortable, and had everything we needed for a relaxing few days. The breakfast was excellent, with plenty of fresh and tasty options to choose from each morning. What really stood out, though, was the customer service. Every member of staff we came across was friendly and welcoming, but I'd especially like to mention Roman at reception. He was professional and genuinely went the extra mile to make us feel welcome throughout our stay. Overall, we had a fantastic experience and wouldn't hesitate to stay here again. If you're looking for a hotel with beautiful views, great service, and a peaceful location, this is definitely worth considering.

3 weeks ago · via Google

Currently staying at the hotel which is lovely, rooms are clean, comfortable and nicely presented. However the overall service and atmosphere has really let it down. We found the hotel quite unwelcoming, and unfortunately it felt as though even simple requests were treated as though they were too much trouble. We had specifically asked in advance for a pull-out bed as we were travelling with two teenagers who would otherwise have to share the sofa. Despite this, there was no additional bed provided, leaving one of our teenagers having to sleep on the floor, we had informed reception of this who did kindly did give him a quilt to sleep on. The room was clean and tidy, but good customer service is more important, and on this occasion we simply didn’t feel that we received it, we will may check out early if we can find alternative accommodation nearby.

a week ago · via Google

I have stayed at this hotel several times in the past, but this visit has been my best experience yet—and I owe that to Roman at the concierge desk. Roman is a true hospitality professional with an exceptional sense of guest service. He goes above and beyond to ensure every guest feels welcome and well looked after, while also taking the time to build a genuine personal connection. His warmth, attentiveness, and dedication made my stay truly pleasant and memorable. A big thank you to Roman for making this visit such a wonderful experience. I look forward to returning to this property again.

3 weeks ago · via Google

I place great importance on accommodation when I travel, which is why I chose this hotel. During a previous stay, I had an uncomfortable experience with a staff member, which I felt was handled insensitively. However, I still chose to return because I genuinely liked the hotel itself, as the rooms were spacious and clean, and the overall service was excellent. This time, my experience was close to a perfect 10 out of 10. Staying at this hotel truly made my trip complete. Although the view was slightly disappointing, I believe my request for a high-floor, quiet room was well accommodated. The room was clean, and housekeeping did a great job whenever I requested cleaning. Throughout my stay, the staff, including Shahima, were attentive and helpful. I would especially like to commend Mahroof. Despite my limited English, he kindly took the time to explain things again whenever I asked and handled all my requests efficiently. Because of this positive experience, I would definitely consider staying at this hotel again, even though it is a bit far from the station. Thanks to this, my trip was even more enjoyable and satisfying. I would like to thank all the staff once again.

3 months ago · via Google