Harbour Heights Hotel

As local residents and regular visitors we can give an honest review. We visited on Sunday 2nd August for Sunday lunch . Sat at our table indoors, not even offered a choice of outdoor? No serviettes on the table. Waitress came over after 10 minutes to take our food order. We said thank you but could we order some drinks first? Obviously this simple order of 2 glasses of wine was too confusing and we ended up 10 minutes later with a bottle of wine? Pointed out this was incorrect and then at the same time our 2 glasses of wine turned up. We noticed butter available on our table so asked for the bread rolls to go with these? Our mains turned up 15 minutes later…. With the bread rolls which amazingly when the bill arrived at the end we had to pay for. ? Surely if butter is on the table then complimentary bread is supplied like any other restaurant?! Food was tasty as all ways but warm at best. By this time we had given up and ordered some extra gravy to warm our dinners up. Service staff were arguing with each other the whole time we were there. Absolutely disorganised staffing. At point of writing this we are still here, and have counted at least 8 or 9 service staff on not including bar staff etc. and there was only about 12 tables needed looking after??? We did notice that the owner of the hotel John Butterworth and his guests were receiving excellent service from the head waiter and his assistant. We wonder if his dinner was cold? Overall a very disappointing lunch. Which is a shame as it’s such a lovely setting. They couldn’t even get the bill right at the end?? When asked how was our dinner? we mentioned the above and we were surprised by the no response from our waitress who just agreed with us ?! She wasn’t surprised at all.?! We weren’t the only poor clients that day to receive such a poor standard we could see around us unhappy customers at several times.

2 weeks ago · via Google

Our party of 6 enjoyed a wonderful afternoon tea, our table had an excellent view across the gardens and over to Old Harry's Rocks. Barbara our waitress was very attentive & friendly. The service was very good and our afternoon tea was delicious.

3 weeks ago · via Google

Awful service. Staff inattentive and completely clueless. I had to inform multiple times of my partners allergy. I suggest some retraining takes place before a serious incident occurs due to negligence. We booked in for an afternoon tea, a clueless waiter seated us, with no inclination of how it this service worked. Drinks order was not taken in a prompt manner and we were essentially forgotten about for about 20 minutes until a gentleman who I presume was the manager came over to take our drinks order and apologise for a delay. Our Afternoon tea eventually arrived, but no care was taken to explain its contents. At this point we still had no drinks. There was no check in from staff to ask if we were okay or needed anything else at any point, which I would consider a basic requirement of working in hospitality. The restaurant was not particularly busy at this time either so failing understand why staff were so inattentive. I would suggest that more staff training is given in the basics of customer service.

3 weeks ago · via Google

This is a 3 star hotel pretending to be a 4 star hotel. It is starting to look quite tired. More importantly, service is like a lottery. At breakfast, I was greeted by what I think was the restaurant manager and was told to "find a clean table anywhere" and that someone would come and take my breakfast order. Nobody came over to ask if I wanted anything - so I only had continental. Frustrated groans (from someone who did get offered breakfast) of a missing eggs benedict repeatedly echoed from a corner of the restaurant. A DIY machine coffee that was like dishwater and plastic flowers on the table topped off the experience. The barman who served me an £18.50 g&t at the bar the previous evening was comical. No greeting, no smile, no welcome, no thank you, no sense of urgency. There is no pool, no gym, no smart TV, or room service in the rooms, and the property maintenance is being managed cheaply - some cordoned off collapsed stairs welcomed me to the decked terrace which needs tlc. On the plus side - it has great views and reception were very welcoming - though they didn't enquire about my stay on checkout.

2 months ago · via Google