Rascals Party and Play Centre

Emilia Tamas ★★★★★

I recently held my child's birthday party here for 22 children, and unfortunately, it was a very disappointing experience. We paid £17.95 per child, but the service was poor from start to finish. The children were seat on two tables, yet there still wasn't enough room for everyone to sit comfortably we had to find ourself another table so we could seat all the children. When I asked for the gift bags, they weren't even ready, and the staff seemed unaware that they were supposed to be provided. It felt very disorganised. To make matters worse, at the end of the party we didn't receive the free return voucher that was included with the birthday package for my child. Overall, I expected much better for the price we paid. I would definitely not choose to hold my child's birthday party here again.

a month ago · via Google

Andi Ibrams ★★★★★

Not what it used to be. The food menu is simplified and missing a lot of our old favourites (though what's left is still good) and the signature gokart track replaced by faulty machines which only work via tokens you buy from a machine. However the machines are unreliable and in some cases damaged, and dont accept the tokens. Despite this we weren't informed of the issue until after buying the tokens and attempting to use them. The play are is fine, has had the same layout for years and is safe and varied enough thar my daughter still enjoys coming, but the place is lacking a lot of what made it fun, and the prices have skyrocketed. £12+ for a weekday afternoon one child ticket feels expensive with the reduced activities and menu.

2 weeks ago · via Google

N M ★★★★★

Avoid! Super dirty! In need of a mega refurb and a DEEP clean!!!! My kids white socks were black when they left!! The water features had mould. !!!

7 months ago · via Google

Nadia O'Rourke ★★★★★

Today I visited Rascals after not having been for a few months and hearing that the previous owners had left. I was hoping that the excellent experience we have had previously would continue to be at a high standard. Unfortunately I was disappointed. Rascals has always had a lovely menu that catered to a wide range of tastes and could be enjoyed by all my family, including myself on a slimming world diet. What an absolute shame to find that everything on the menu was high fat (with the exception of jacket potatoes, which looked unappetising, to say the least). We had the children’s pizza and chips meal and a portion of chips - which came out undercooked and anaemic. The pizza wasn’t bad, but for a kids meal you’d expect it to be sliced up for little hands, which it wasn’t. In addition, when we came in we had to pay for the adults (this has never been a thing before) and when we checked once we got home, we’d been overcharged. The website lists a price for the adults, but we’d been charged over double that. While the original play area is still excellent and the kids loved it, there are no longer any baby walkers, bouncers or push along for the really little ones, limiting them to sensory items in the baby area and nothing else. However, for all these negative points, the staff remain pleasant and helpful, very good with the kids and show excellent customer service. It’s a real shame that Rascals is not what it used to be. It says a lot that when you used to come at lunchtime on the weekend, you’d often be turned away as they were absolutely full to busting. Today there was empty tables and tons of space in the car park. We won’t be returning.

4 months ago · via Google