Billesley Manor Hotel & Spa

Enjoyed an amazing spa break to celebrate birthdays. The treatments were brilliant & my fellow guest especially appreciated the pregnancy package. The team in the Spa were so friendly (we loved the receptionist), welcoming & a special mention to Bryony for her kindness and knowledge on skin routines. Afternoon tea was excellent & all servers very professional. Thank you all for the best day.

a month ago · via Google

We booked 3 rooms, one and accessible room for my disabled wheelchair bound stepfather. Upon arrival, my sister had a bad fall in the car park. Staff immediately came to help n provided a wheelchair as my sister had hurt her back. The staff helped wheel her and allocated her an accessible room next door to my stepdad. The following morning, we found my sister had had a stroke. The wonderful staff called an ambulance and generally rallied around and stayed with us until she was safely in the ambulance and we were in a taxi. I cannot thank all the staff working there, from the 2 hotel duty managers to the duty staff. It's at times like this, you can seriously see how amazing, emphatic and caring the staff are. THANK YOU TO EACH AND EVERYONE OF YOU xxxx

a week ago · via Google

Room (2/5): We’d booked a superior room but amenities were lacking — only one pair of slippers between two people, no bathrobes, a dirty throw left on the bed, and pillows that were both soft with no alternative option offered. There was no printed room information; everything had to be accessed through the TV, including WiFi details. The room phone was faulty and wasn’t fixed until the next day, so we couldn’t order room service. The hotel also changed our spa booking time but couldn’t reach us to confirm, since the phone was down — we got lucky that the new time still worked for us. On the plus side, the bathroom was spacious with a shower over the bath and Molton Brown toiletries. Worth noting for anyone with mobility needs: there are no lifts, which makes the hotel inaccessible for wheelchair users. Spa: This was the highlight of our stay — the relaxation area was excellent and the staff were consistently accommodating and friendly. Food: Dinner the first night had limited options, and there was no ice cream or even ice available for the entire stay because the freezer was broken. Breakfast was also fairly limited — a small continental spread of bakery items and fruit. Amenities (3/5): The pool was pleasant and we had it to ourselves before dinner. The steam room was small and unremarkable, we didn’t try the sauna, and there’s no jacuzzi. Service (2/5) / Checkout: We were simply handed our bill with no one asking how our stay had gone. My wife also found bed bug bites. This is the second Marriott Bonvoy property in the UK that’s let us down in the past year, and we’re unlikely to return.

a month ago · via Google

We had a fantastic midweek break with a good offer from a third party. The service was excellent, especially from a lady at dinner and breakfast. I'm afraid I didn't catch her name but she previously worked at Woodland Grange. She was a real credit to the hotel. The hotel went above and beyond to acknowledge my husband's birthday. The garden is beautiful and the pool was quiet. Our room was comfortable and the air conditioning was appreciated. We would happily return.

3 months ago · via Google