Hotel Indigo Edinburgh

Exceptional stay here. Breakfast was fantastic and really freshly cooked. The staff were all lovely, especially the man at breakfast. The reception team were very generous and made the whole stay. We have a baby and a toddler, so it was a much needed break. The room was also super quiet too.

3 weeks ago · via Google

I don’t like being critical but there’s a lot of minor issues. The tap produced tepid cloudy water even after being left on for a bit to chill. It may need oiled, because you need to apply heavy pressure to move it and it shunts in whatever direction you push it in. The TV works but takes sometimes a full minute to register input from the remote, meaning if you hold the volume button, you and your neighbours will be blasted with full volume about a minute later. None of the television’s smart features worked as it wasn’t connected to the internet. It might be cheaper and more effective to downgrade to a non-smart TV. At breakfast, the milk had gone bad. It may have been left out for too long without being replaced. The bed is on wheels, so it’ll inevitably move away from the wall leaving your pillows to fall if you lie against the headrest on the wall. The wheels don’t seem to be able to lock so you’ll need to push the bed back every so often. The kettle is stuck below two panes of glass, which will steam up. It might be best to move it elsewhere. Some of the light switches looked like they’d been pushed out of place. Some good things: good location, friendly staff, and some free snacks and drinks in the mini fridge. Good sized shower. Very little noise save for the air conditioning.

5 months ago · via Google

The stay was unfortunately quite disappointing overall. It wasn’t terrible, but definitely not a place I would choose again. The main positives were the location, a very good bar nearby, and the option to leave luggage before check-in with the bags delivered directly to the room later — that part was convenient and appreciated. However, the rest of the experience was full of issues that were never really resolved. The problems started immediately at check-in: the air conditioning in the room was not working and displayed an error message. Considering the hot weather, this was a major issue for me. I specifically chose a hotel with air conditioning because this was a work trip, and being able to sleep properly and stay rested for work was important. After reporting the issue to reception, a technician came to inspect it, but essentially told me that fixing it anytime soon would be difficult due to some pressure-related problem and that they were unlikely to resolve it quickly. I was advised to “wait,” while the hotel offered a very small fan and two complimentary bottles of water as a solution. Unfortunately, the air conditioning was still not repaired the next day, nor the day after. Sleeping with the window open was not an option either, as the room overlooked a roof full of technical equipment producing constant noise day and night. The final surprise came at check-out. The day before departure, I personally confirmed a late check-out through my IHG loyalty benefits and was assured there would be no problem staying until 1 PM. Imagine my surprise when, returning to the hotel at 12:15 PM on departure day to collect my belongings, I discovered that the room key had already been deactivated. At reception, I was told they could not see any late check-out in the system and “couldn’t do anything about it.” They eventually reactivated the key so I could at least retrieve my luggage, but otherwise the attitude was essentially that this was not their problem. They also showed no interest in investigating which staff member made the mistake because I did not know the employee’s name — only the approximate time of the request. This was especially disappointing because I have generally had very good experiences with IHG hotels, and this was the first time I encountered such poor handling of multiple issues. I would not stay here again and unfortunately cannot recommend this hotel.

2 months ago · via Google

I thought the room was pretty clean and looked nice! I honestly believe that this is one of the best hotels that I've stayed at before. Greatly enjoyed my stay here. Plenty of places nearby to check out too!

2 months ago · via Google