Murrayfield Park Guest House

I had one of the worst hotel experiences I've ever had—easily the worst in Edinburgh. The hotel description is misleading, with incorrect information about the facilities. There were no parking spaces available, despite what was implied. The room was extremely small, and there wasn't even a proper bathroom. Instead, there was just a tiny washbasin inside the room, which made no sense. The cleanliness was also very poor, making the stay even more uncomfortable. I would strongly advise anyone considering this hotel to look elsewhere. I genuinely believe you'd be better off spending the night in your car and using public restrooms than staying here. I would not recommend this hotel to anyone.

a month ago · via Google

Was pretty scared after seeing the reviews but it’s honestly really nice, ya check in is not that big of a deal so idk why people are making a big deal out of it, beds are comfy and the bathroom is new and clean. Idk what people were expecting a 5 star $500 a night stay experience but it’s pay what you get and this is more than what you pay for. Pretty sad these people are ruining a small business by being SUPER critical

4 months ago · via Google

Our experience was extremely disappointing. We were scheduled to check in at 1:00 p.m., and at 1:06 p.m. we called to confirm our arrival. We were told to wait as they were doing something, At 1:15 p.m., we called again then they told us that we would need to wait an additional 30 minutes. By that point, we had already been waiting, so we asked why there was a further delay. We were then told that no room was currently available and that we would have to continue waiting. We explained that this was unacceptable, we came from Exeter England and as our check-in time was 1:00 p.m., and we should have been given access to our room at that time. Instead of resolving the issue, we were told that we could cancel our booking. We questioned why we should cancel when the fault was not ours, and clearly stated that we needed the room immediately. The response we received was simply that we had to wait. This led to an argument, during which we pointed out that it makes no sense to accept bookings if rooms are not available at the confirmed check-in time. Ultimately, we were told that we would not be given a room and that we should leave. We then requested a full refund, but were instructed to contact Booking.com instead. Overall, this was a very frustrating and unprofessional experience.

a month ago · via Google

Although we had prepared ourselves to be slumming it at this accommodation, we did not expect these atrocious conditions. From check-in to check-out, the whole experience was beyond unacceptable, even for a “budget hotel”. As others have mentioned, the check-in process was dodgy, unclear and completely impersonal; provided only with two sets of phone numbers taped at the entrance, my friend and I struggled to even make through the front door without a problem arising. We had been offered a late self check- in around 8 pm, without any prior instructions given on booking.com- for context, we had emailed the owners earlier enquiring check-in instructions, but were met with silence. In this case we were forced to call the numbers which continually failed to connect, only having success using WhatsApp; where the owner gave us the door code and directed us to collect our room key from a random bowl, placed carelessly on the table in the hall. As two travellers exhausted from a day-long journey, this was such an unnecessary and entirely preventable added drama. This stressful check-in was clearly a bad omen foreshadowing the rest of the stay, with the room itself being at par with the Murrayfield Guesthouse’s incredibly low standards. It was dirty, sheets with unidentified stains, mouldy showers and taps, dusty surfaces and an obviously left for centuries uncleaned carpet flooring. Further it was unreliable, the bed was uncomfortable, the pillows flat, the hair-drier would randomly stop working mid-use, the walls incredibly thin, and we were provided with no smaller hair towels. A mini-fridge would have been appreciated, but we understand it’s a budget room, and so it wasn’t an expectation we held. We booked a double-bed room, with a private toilet but a shared bathroom; the toilet needed some serious work, having basically no water pressure, we found it blocked upon arrival. Additionally, the shared bathroom was stripped to the minimum, with several broken tiles, a tired accordion-style folded shower door that would, without fail, upon every use get stuck and no shower mat. Meaning in combination with the broken tiles, the plenty of water from its communal use turned the bathroom floor into a safety hazard. Most concerningly, the room was unsafe, with the minor issue regarding curtain leaving a gap of window exposed on the right side, and the major being the undisclosed cleanings. With absolutely no staff in sight, we were not made aware nor given the option to choose for cleaners to entire our room. Only realising this after coming back from a day out to find a freshly-made bed, that obviously none of us had done. This meant our suitcases were left unlocked and with our belongings out, for a stranger to be able to access them freely. Although nothing was taken or didn’t seem touched at all, the issue here lies in the lack of transparency. As guests, we should have at the least been made aware of this circumstance, so as to organise ourselves accordingly. Ultimately, it is a real shame, as the location is good, having close proximity to a bus stop that is only 20 minutes out from the city centre. However, this is not enough to compensate for the overall poor experience. Edinburgh and Scotland as a whole are absolutely beautiful and must-sees, just do yourself a favour and stay literally anywhere else.

8 months ago · via Google