Thistle London Hyde Park Kensington Gardens

My wife and I visited London with my dad, who is in his mid eighties and has mobility issues, for a show at the Albert Hall. Having experienced hotel problems previously with double bookings and our son having a similar experience recently after an event at Wembley (neither were Thistle hotels) all booked through 3rd party apps, I rang directly to confirm booking and that rooms were confirmed and one was an accessible room, the latest immediately before travel as weather was around 30° and I couldn't afford any issues whilst with my dad. Both times the person I spoke to was very friendly and helpful confirming booking and offering reassurance. The hotel was very accessible and offered a quick and friendly check in service. The room was a standard double but was decent size and bathroom had decent size bath and over bath shower. Room, as well as the rest of the hotel, was clean and well presented and had decent air-conditioning which actually worked and was straightforward to use! Breakfast was great, the welcome was superb from the host and even showed us where everything was and how the set up worked for the buffet style, even though it was all laid out well and pretty straightforward. Other staff were also polite, friendly and helpful. There is a small selection of drinks and snacks in the reception, a bit expensive but handy, this is complimented by a bar area too and if needs be it sits right on top of a well stocked petrol station, which we were in need of for some emergency headache tablets! I've stayed in many London hotels and coming from the North have always accepted staying in central london is not cheap however I have had problems previously and often wondered about value for money. This hotel however I can honestly say is great value and one of the best I have used. Will definitely stay again if I need to be in that area of London.

2 months ago · via Google

I honestly cannot recommend this hotel to anyone. I had a confirmed reservation from June 30 to July 2. Before my arrival, I contacted the hotel to let them know that my flight would arrive late and that I would be checking in at around 11:00 p.m. They confirmed that everything was fine. However, after I had already landed in London, at around 10:00 p.m., I received a phone call informing me that my reservation was no longer valid because the hotel had been overbooked. The only solution they offered was another hotel for one night, in an unknown location and at an unknown price. That was the extent of their assistance. I was genuinely shocked by the way I was treated. I cannot imagine what would have happened if I had been travelling with small children or if this had happened during the colder months instead of summer. This level of customer service is completely unacceptable. A confirmed reservation should mean something, especially when guests are arriving late after an international flight. Fortunately, we managed to find another excellent hotel that welcomed us, and we ended up having a wonderful stay in London. There are so many great hotels in the city that there is simply no reason to take the risk of booking this one. If you value reliability and expect a hotel to honour a confirmed reservation, I strongly recommend staying somewhere else.

a month ago · via Google

Overall, we had a pleasant 3-night stay at the hotel. The room was clean and comfortable and the overall facilities were good. I wanted to share a couple of honest points that future guests may find helpful. The hotel does not provide complimentary drinking water - not even a bottle in the room upon arrival - so you'll need to purchase your own. Also there is no microwave available for guests, so if you plan to heat up food during your stay, this may not be the best hotel for you. The location is decent and one thing we really appreciated is that there is a gas station attached to the hotel where you can conveniently buy water, drinks and snacks at any time. Overall, it was a good stay, but I hope the hotel considers adding complimentary drinking water and a guest microwave, as these small additions would make a big difference.

a month ago · via Google

Such great value for money! We stayed for four nights during the London heatwave and had a fantastic experience. The location is the biggest selling point—Hyde Park is right across the road, with multiple Tube lines and bus stops literally on the doorstep, making it incredibly easy to get anywhere in London. We also loved that it was in a quieter, more local-feeling part of the city while still being just a short trip from Notting Hill, Central London and all the major tourist attractions. We booked a basic room, so it was quite small, but that was exactly what we expected. For the price, the location and the wonderful staff, it’s hard to fault. The air conditioning worked brilliantly (which was a lifesaver during the heatwave), the bed was comfortable, and we slept well each night. The room could have benefited from a deeper clean in a few areas, but considering the price, it certainly wasn’t enough to detract from our stay. Overall, I’d happily stay here again and would definitely recommend it to anyone looking for an affordable hotel in an excellent location.

a month ago · via Google