Hart's Hotel

I wanted to leave some balanced feedback following my stay. The managers and wider staff team were genuinely lovely, welcoming, and very helpful throughout, which I truly appreciated after a long day at work! Their professionalism and kindness really stood out and made a positive impression. However, there were a few issues with the evening dining experience as well as the breakfast. When mentioning this to the waitress, I received an apology but there was no real follow-up or resolution offered. That said, the staff behind the welcoming desk were very supportive and helpful when the issue was raised to them and they were quick to respond with efficiency and respect. Their attitude really helped soften the experience. I’ll definitely be recommending the hotel to visiting clients at my work and colleagues.

5 months ago · via Google

Booked extremely last minute enroute after original hotel went into administration Welcomed into the hotel from the car park, possibly before we should have arrived, lucky the room was ready, we weren't turned away or charged early check in Perfect location for city centre Room was small, but ample for sleeping. Quality tea and coffee facilities, with the additional mini bar if required. Felt slightly dated but comfortable bed and clean sheets. Bathroom needed a little more attention to detail from housekeeping but I work the industry so notice more than other would. People mention it being noisy. I cannot agree on this visit, our room was 2nd floor, we had no disturbances at all, but could understand other opinions as doors do not have soft close. Room service was reasonable, staff professional and polite at all times Breakfast was nice We had booked via hotels.com which hadn't been transparent with prices. We had additional charges on parking and breakfast which of course we paid for as we used the services. Overall we had a lovely relaxed stay with easy access to the city and convenience of EV charging

6 months ago · via Google

Unfortunately the exterior of the hotel far surpasses the hotel room we stayed in. For the cost, the room we had was cramped and the shower screen didn’t prevent water from leaking everywhere. I was really looking forward to our stay but it was a bit underwhelming. Otherwise the service was friendly and polite and the location was fantastic as well.

2 months ago · via Google

Rooms are a bit dated and small considering we paid extra for a superior room. Allergy issue with breakfast and wrong labelling which could of caused some big issues with my health. I do have an EpiPen but should not of had to even consider using it due to a labeling error by a luxury boutique hotel! Breakfast staff did not seem at all trained and with only 3 tables and 3 members of staff our toast was forgotten and our breakfast finished by the time we got it. Issue was dealt with and someone came over and apologised but a bit late by then. From the outside it looks lovely but rooms do not reflect this at all

4 months ago · via Google