Bailbrook House

We stayed at Bailbrook House Hotel for my wife’s birthday and had a wonderful experience! It’s a lovely, picturesque property set just outside Bath. We were lucky to book the John Wood feature room, which was amazing—spacious, incredibly stylish, and genuinely special. The food was great throughout our stay. We took advantage of room service for breakfast, which was excellent, and had a fantastic birthday dinner at the hotel restaurant. A special mention goes to Gems, who was by far the nicest person working there. We had a great conversation with her about life, hotels, and the Hand Picked Hotels collection—it's clear how much care goes into this selection of properties. Overall, a 5/5 stay. We’ll definitely be back for another staycation!

a month ago · via Google

Thank you Bailbrook House for an amazing weekend away. I cannot fault this establishment for their assistance. Being disabled, weekend retreats can be a mixed bag in terms of accommodating my needs, but Bailbrook House Hotel was first class. I was given an accessible room with an amazing disabled bathroom. The bed was so comfortable and there were creature comforts like shampoo, conditioner, shower gel, and even a mini fridge with complementary chilled bottled water. I was loaned a wheelchair during my stay which made getting around the hotel much easier. Breakfast in the dining suite was delicious. Lots of different options were provided to cater for all tastes. The only reason 5 ⭐ hasn't been given is due to the food at other times during our stay. We ordered an expensive burger and fries via room service which wasn't hot when it arrived. Furthermore, we paid £30 a head for a pizza and chips buffet in the evening but it took 40 minutes for the chips to arrive, by which time the pizzas were cold and dried out. It took an age for coffee to be served too. Such a let down when everything else was of a very high standard. Overall, we had a fantastic visit and would recommend. Thank you once again 😊

2 months ago · via Google

I booked this hotel at very short notice in the morning after having a difficult experience at another nearby hotel the previous night, and the team here could not have been kinder or more helpful. The manager, Gem, heard what had happened and went above and beyond to help. She upgraded my room, made sure I could check in early so I could finally rest, and even helped with my laundry, which was incredibly thoughtful. Another member of staff, Elena, was also very friendly and welcoming, and offered me drinks and snacks while I waited in the lounge. The service was genuinely exceptional and made a stressful situation feel much easier. On top of that, the hotel itself is absolutely stunning. Beautiful building, lovely atmosphere, and a team who clearly care about their guests. I’m very grateful to Gem, Elena, and the rest of the staff. A fantastic experience, especially given the circumstances.

a month ago · via Google

I was one of a group of 6 family members having afternoon tea on Sunday 24 May. I arrived before everyone else and before our 1.30pm time slot. The female member of staff on duty in the lounge was so kind and thoughtful. It was very hot and she brought me a cold drink and prepared the lounge with such care so that we could be as comfortable as possible. The afternoon tea was delicious. A gorgeous selection of savoury bites and lovely cakes and scones. The service was exceptional and the surroundings were beautiful

2 months ago · via Google