Premier Inn York South West

Not a bad stay, but I feel it did not hit the normal Premier Inn 'standard'. The room was clean and tidy, if a bit dated, the bed was fairly comfortable but did feel a bit old, overall it filled a need at the time. The location is good if you are traveling through for work, which is handy, you can easily hear the road though, and if you want anywhere decent to eat then you need to travel the 15 minutes to York. The 'made to order' breakfast was a real let down, which I ended up leaving half of - the mushrooms were old, wrinkled and dry, the beans were also dried out, I'd say the black pudding wasn't really cooked and the bacon was questionable aswell. The staff were nice and friendly though, so credit to them. I probably wouldn't stay again and I'd likely travel to York centre for a hotel.

3 months ago · via Google

You usually know what you’re getting with Premier Inn. Most I’ve stayed in are comfortable, clean, tidy and with a good kitchen. The only differentiation between them are the staff. Here they are so helpful, friendly and flexible. Special shout-out to Alex - after a 14 hour day, the prospect of a late night with England on the TV, and scheduled to start at 7:00 the next morning, she was still smiling, and had time to chat to each table. A credit to your company.

a month ago · via Google

Booked in online after downloading app v simple process to sort booking , Arrived via taxi bulgarian driver was gr8 bloke helped me bring my baggage in to reception ..met by nice chap on desk sorted room etc v proficient ..asked if could watch my luggage whilst i took some up to my room . Agreed to do so ...after depositing my stuff and about to return to reception on opening the door the young lady katy from reception had brought me the remainder of my luggage saying she needed to get her steps in ...later in the evening i met Lee another credit to the buissness fantastic fella helpfull n couldnt do enough for me had couple of brief chats with him when quiet really nice pleasnt easy going bloke. all staff encounted so far deserve the praise apportioned, excelent 10/10

3 months ago · via Google

We always stay at Premier Inns, as they are a known quantity, well priced and usually in a good location. York Southwest was well placed for us. The hotel is rather tired to say the least, but clean. The poor flooring squeak and people above sound like elephants. The sink was blocked, but quickly rectified when reported. The afternoon staff from start to finish were courteous, friendly and professional. We were first met by Katie who was friendly and extremely helpful and maintained that throughout our 4 night stay. I’d like to also mention the efficiency of other staff who were also very helpful and attentive with a smile; Sophie the excellent chef, Sue who’s easy charm and efficiency was markedly shown to all and not forgetting Mark always pleasant. All a contrast the other shift that showed non of those traits. Breakfast is a disaster and free for all; not up to the usual standard. By far the best Premier Inn was Stratford upon Avon! We stayed there in September last year. The manager and chef were above standard! The worst was definitely Oxford where sultry and unhelpful staff, especially in the bar and restaurant.

4 months ago · via Google